Returns & Exchanges
At Duroflex, we are committed to your comfort and sleep quality; if you are not completely satisfied with your purchase, you can return or exchange eligible products within our specified window. Please ensure items are in their original condition and packaging to facilitate a smooth return process.
Initiate Request
Log into your account or contact our customer support team via email or phone within 10 days of delivery to request a return or exchange.
Verification & Approval
Our team will review your request and may ask for photographs of the product to ensure it meets our quality standards for return eligibility.
Pickup Scheduling
Once approved, we will coordinate a reverse pickup from your address through our specialized logistics partners at no additional cost to you.
Refund Processing
After the item reaches our warehouse and passes a final quality inspection, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing